Top reasons why VoIP calls drop

VoIP based phone systems bring many benefits, but they also bring some problems. Not least is the annoying tendency for some calls to drop mid-way through your conversation for no obvious reason. In this article I will identify the most common reasons why a VoIP call might suddenly drop mid-way through an established call and explain … Read more…

Setting up shared voicemail on Asterisk – part 2

Part 1 laid the foundations for creating and accessing a shared voicemail box. In this, part 2, I explain how the lamp on the BLF key is switched on and off to show there are messages waiting in the shared box. Note that this is separate from any existing MWI lamp used for personal voicemail. … Read more…

Setting up shared voicemail on Asterisk – part 1

It’s a requirement that people often seem to ask for – a single voicemail box, taking messages for a department, that can be easily monitored and accessed by several different users. A typical application would be to record out-of-hours messages which are then checked in the morning by any of a number of users, perhaps just depending who … Read more…