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Top reasons why VoIP calls drop

November 17, 2013

VoIP based phone systems bring many benefits, but they also bring some problems. Not least is the annoying tendency for some calls to drop mid-way through your conversation for no obvious reason. In this article I will identify the most common reasons why a VoIP call might suddenly drop mid-way through an established call and explain […]

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RTP, Jitter and audio quality in VoIP

April 24, 2012

In this article we will briefly look at what RTP is and how it is used to stream VoIP audio. The article then considers how certain network transmission characteristics may introduce jitter or packet loss and the measures that are used in VoIP equipment to mitigate the effects. Other phenomenon which have a bearing on […]

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IP Phone Configuration: User Account Settings

August 25, 2010

Manufacturers different naming conventions While SIP is an industry standard protocol, the names assigned to the configuration fields on an IP phone are far from standardised. The tables below show the text labels that you can expect to see on the web interface configuration forms next to the boxes where you must enter your settings. […]

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Using SIP Devices behind NAT

August 23, 2010

SIP Devices behind NAT: What solutions are available? When an IP phone is installed behind NAT, problems can be created by the NAT device itself, by the phone’s inability to correctly understand its own networking environment or from a combination of the two. Because it is such a common problem, most IP Phones have built-in […]

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SIP and NAT: Why is it a problem?

August 23, 2010

Why is it a problem using SIP Clients behind NAT? What is NAT? To understand why SIP Clients behind NAT are a problem, you need to first have some understanding of what NAT is and what it does. NAT stands for Network Address Translation. Unless you are using One-to-one NAT, then a NAT device may […]

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SIP Registration Explained

August 23, 2010

How does SIP Registration work and why is it needed? Registration – what it is and why it is necessary IP Phones (and SIP clients in general) need to register with a central server mainly because this allows the phone’s location to be known when it is required to receive an incoming call. The “location” […]

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SIP Servers Explained

August 23, 2010

What are SIP Servers and why are there so many? SIP and SIP Servers – a brief explanation SIP is a general purpose Session Initiation Protocol that can be used as the basis for a range of services that extend beyond VoIP to video, Presence and beyond. It is a powerful and highly versatile protocol […]

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High Availability and Failover options for SIP and Asterisk

May 29, 2009

Overview What’s the disaster we are trying to avoid? The assumed scenario is this: Some kind of centralised VoIP service is being offered to a number of users; the service operates on servers located at a data centre or office and the users each have a SIP client device, such as an IP phone, that […]

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SIP Subscribe/Notify and Asterisk Hints Explained

March 6, 2009

The SIP SUBSCRIBE/NOTIFY mechanism – what it is and how it works The SIP protocol includes a standardised mechanism to allow any SIP client (an IP phone being an example of a SIP client) to monitor the state of another device. Details are provided in the SIP protocol document RFC 3265. Basically, it works like […]

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How do you choose the right VoIP Service Provider?

March 4, 2009

VoIP Service Providers – the core services on offer Business and home users all have to choose from roughly the same pool of companies providing VoIP services, but the things that they are looking for may not completely overlap. Let’s consider a few of the more important services provided. Cheap calls Why use VoIP? Answer […]

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